Welcome to the website operated by SCH.A.T. Kft!
These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of SCH.A.T. Kft (hereinafter: Service Provider) and the Customer using the electronic commerce services provided by the Service Provider through the website www.schat.hu (hereinafter: Customer). (The Service Provider and the Customer are hereinafter jointly referred to as the Parties). The GTC apply to all legal transactions and services carried out through the website www.schat.hu, regardless of whether performance takes place from Hungary or from abroad, by the Service Provider or its subcontractor.
The processing of the Customer's personal data is governed by the Privacy and Data Processing Policy, which is available directly from the home page or through the following link [Privacy and Data Processing Policy].
The technical information necessary for using the Website that is not contained in these GTC is provided by the information available on the Website.
The images displayed next to the products on the Website are in some cases illustrations; the appearance of the products may differ in some cases, and the Service Provider assumes no liability for any such differences.
The displayed products may be purchased or ordered online with home delivery, or offline in the Service Provider's retail stores.
Please use our services only if you agree with all provisions and consider them binding upon you.
Details of the Service Provider:
Name: SCH.A.T. Kft
Registered office and mailing address:
7100 Szekszárd, Külterület 01572/22 hrsz.
Tax number:
14356919-2-17
Company registration number:
Cg. 17-09-006519
Statistical number:
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Electronic contact address:
Telephone number:
+36 30 227 4722
Contact telephone number:
+36 30 227 4722
Telephone customer service hours:
Monday to Thursday 8:00-16:00, Friday 8:00-15:00
Internet address:
Details of the hosting service provider:
SCH.A.T. Kft
7100 Szekszárd, Külterület 01572/22 hrsz.
1. General information, conclusion of the contract between the Parties
1.1. These GTC apply to all electronic commerce services provided in the territory of Hungary through the electronic store (hereinafter: Online Store) located on the website www.schat.hu (hereinafter: Website). Furthermore, these GTC apply to all commercial transactions concluded in the territory of Hungary between the Parties specified in this contract. Purchases made in the SCH.A.T. Kft Online Store are governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services ("E-commerce Act").
1.2. Purchases in the Online Store may be made by placing an order electronically in the manner specified in these GTC. A substantial part of the content of the Online Store is available to all Customers; however, a valid registration (followed by login) is a condition of purchase, and anyone is entitled to register in accordance with the provisions of these GTC.
1.3. The Hungarian-language contract concluded between the Parties upon the purchase of the goods shall not be deemed a written contract; the Service Provider does not file it, and it is not accessible or viewable subsequently.
1.4. After the order has been approved and submitted, it may no longer be deleted/withdrawn electronically. The Customer may withdraw the order by using the electronic mailing address or telephone number specified in Section 1.7 of these GTC within 24 hours of confirmation of the order.
1.5. The language of the contract is Hungarian.
1.6. The Service Provider does not submit itself to the provisions of any code of conduct.
1.7. Customer Service: SCH.A.T. Kft
Location of the customer service office: 7100 Szekszárd, Külterület 01572/22 hrsz.
The Customer may contact customer service exclusively by e-mail or telephone; personal customer reception is not available at the customer service address.
Telephone customer service is available:
Monday to Thursday 8:00-16:00, Friday 8:00-15:00,
Electronic contact address:
Telephone number:
+36 30 227 4722
Contact telephone number:
+36 30 227 4722
Internet address:
2. Registration
2.1. Registration may be completed by filling in the form found under the Registration menu item on the Home Page, where the following data must be provided to the Service Provider:
Personal data:
Name
Telephone number
E-mail address
Password
Default delivery details: (providing these details is not mandatory):
postal code,
city,
address,
delivery method,
payment method.
Default billing details:
billing name,
city,
address.
The Service Provider informs the Customer by e-mail of the successful registration.
By registering on the Website, the Customer declares that they have read and accepted these GTC and the terms of the Privacy Notice published on the Website and consent to the data processing operations set out in the Privacy Notice.
2.2. The Service Provider shall bear no liability for delivery delays or any other error or problem if it is attributable to data provided incorrectly and/or inaccurately by the Customer.
2.3. If the Customer forgets their password, or if it becomes accessible to unauthorised persons for any reason not attributable to the Service Provider, the Service Provider shall not be liable. The Customer is solely responsible for keeping user access data (in particular the password) confidential. The Customer must change their password immediately if they become aware that an unauthorised third party may have obtained the password provided during registration; if it may be assumed that a third party is misusing the password in any way, the Customer must notify the Service Provider at the same time.
2.4. The Service Provider treats each registration as an independent person. The Customer undertakes to update the personal data provided during registration as necessary so that they remain current, complete and accurate. After logging in, previously recorded data may be changed by clicking the Settings link, which may also affect the data of active orders. The Service Provider shall bear no liability for any damage or error resulting from changes made by the Customer to the registered data.
2.5. The Customer is entitled to delete their registration at any time either by clicking the "Delete my registration" button in the Settings menu or by sending an e-mail message to customer service at print@schprint.hu. Upon receipt of the message, the Service Provider must arrange for deletion of the registration without delay. Following deletion, the Customer's user data are immediately removed from the system; however, this does not affect the retention of data and documents relating to orders already placed and does not result in the deletion of such data. Once removed, the data can no longer be restored.
3. Ordering
3.1. The essential properties and characteristics of the goods to be purchased and the instructions concerning their use can be found on the information page of the specific product; the detailed, actual properties of the goods are also contained in the instructions for use supplied with the product. Where required by law, instructions for use for the products distributed by us are enclosed with the goods. If the mandatory instructions for use are accidentally not received together with the goods, please notify our customer service immediately, before using the goods, and we will replace them. If you require more information than that provided on the Website concerning the quality, essential properties, use or usability of any goods available on the Website, or if you have any questions concerning the goods, please contact our customer service, whose details and contact information can be found in Section 1.7. Performance by the Service Provider shall be deemed contractually compliant if the product has more favourable or advantageous properties than those stated on the Website or in the instructions for use.
3.2. The amount displayed next to the selected product is the purchase price, which already includes value added tax, but does not include any delivery, assembly or commissioning costs.
3.3. The Service Provider reserves the right to change the prices of products that may be ordered from the Website; any change in the purchase price takes effect simultaneously with its publication on the Website. The change shall not adversely affect the purchase price of products already ordered.
3.4. If, despite all due care by the Service Provider, an obviously incorrect price appears on the Website, the Service Provider is not obliged to deliver or supply the product at the incorrect price, but may offer delivery at the correct price, upon becoming aware of which the Customer may withdraw their intention to purchase. An obviously incorrect price is a price of HUF 0 or HUF 1, as well as a discounted price where the discount is displayed incorrectly (e.g. a product priced at HUF 1,000 offered for HUF 100 while displaying a 20% discount).
3.5. The Service Provider accepts an order through its Website only from a registered Customer and only if the Customer completes all fields required for the order in full. (If the Customer completes any field incorrectly or incompletely, the Service Provider sends an error message.) The Service Provider shall bear no liability for delivery delays or other problems or errors attributable to order data provided incorrectly and/or inaccurately by the Customer.
An order may be placed in the Online Store by logging in after registration and then using the Cart. The Customer may add the selected products to the Cart by using the "Add to Cart" button on the page describing the detailed product data, after selecting the package size of the product to be purchased and entering the quantity. By clicking the cart icon on the right side of the Website, the Customer may view and modify the contents of the cart, and the contents of the Cart may also be deleted. If, after clicking the "Order" link, the Customer has finalised the contents of the Cart, on the next page displayed they may check the order data, modify the billing and delivery details, select the payment and delivery methods, and add a comment to the order before submitting it. From the summary page, after clicking the "Back" link, the Customer may again modify their data according to their needs, while by clicking the "Continue shopping" link they may modify the contents of the Cart and add further products. The order is placed and the offer is sent to the Service Provider by clicking the "Order" button on the page summarising the order data, which creates a payment obligation for the Customer.
3.6. The purchase prices of products displayed on the Website are shown gross, including value added tax and other public charges. The purchase price displayed next to the products does not include delivery costs. No separate packaging fee is charged.
Product prices are displayed in Hungarian forints (HUF).
4. Correction of data entry errors
4.1. At any stage of the ordering process and until the order is sent to the Service Provider, the Customer may correct data entry errors in the Online Store at any time, either in their own account (Modification of Customer Data) or on the ordering interface (e.g. deleting a product from the cart by clicking the "x" button). A data entry error includes, for example, entering an incorrect quantity, placing the wrong product in the cart and then deleting it from the cart, or mistyping order details, etc. (e.g. delivery address).
5. Binding nature of the offer, confirmation
5.1. The Service Provider confirms receipt of the order or offer sent by the Customer without delay, and no later than within 24 hours, by means of an automatic confirmation e-mail sent to the Customer. The confirmation e-mail contains the data provided by the Customer during registration or purchase (billing and delivery information), the order identifier, the date of the order, a list and quantity of the items belonging to the ordered product, the price of the product, the delivery cost and the total amount payable. This confirmation e-mail only informs the Customer that their order has been received by the Service Provider.
Orders are processed Monday to Thursday from 8:00 to 16:00 and Friday from 8:00 to 15:00. Orders may also be placed outside these hours, in which case the Customer's order will be processed on the next working day.
5.2. The contract shall be deemed concluded only when the Service Provider declares acceptance of the order, which it confirms by sending a separate e-mail. The confirmation contains the details of the order: the order identifier, the date of the order, a list and quantity of the items belonging to the ordered product, the price of the product, the delivery cost and the total amount payable. The Service Provider reserves the right not to accept the order and to reject the contract in part or in full in respect of products that have meanwhile sold out, are incomplete or cannot be reordered. Partial performance may take place only after consultation with the Customer. In this case, if the purchase price of the product has been paid in advance, the amount will be refunded to the sender.
The order will be confirmed within 24 hours of receipt of the order; on public holidays or multi-day holidays, confirmation will be made on the working day following the holiday or non-working day.
5.3. If the Customer does not respond to this confirmation within 24 hours, the Service Provider shall consider the order final in accordance with the contents of the confirmation.
5.4. Upon confirmation of the order, a contract for the sale and purchase of commercially available goods corresponding to the confirmed order and the contents of these GTC is concluded between the Service Provider and the Customer. For the purposes of these GTC, unless these GTC provide otherwise, this legal transaction shall be understood as the contract.
5.5. The Customer shall be released from the binding nature of the offer if they do not receive, without delay and no later than within 24 hours, a confirmation e-mail from the Service Provider concerning the order sent.
5.6. If the Customer has already sent the order to the Service Provider and notices an error in the data contained in the confirmation e-mail, they must notify the Service Provider within one day, or may make the notification when the Service Provider contacts them by telephone, in order to avoid fulfilment of unwanted orders.
5.7. The order qualifies as a contract concluded electronically and is governed by Act V of 2013 on the Civil Code, and by Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract falls within the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
6. Payment and delivery terms
6.1. Payment methods
The Service Provider provides the following payment methods to the Customer:
In cash upon collection of the goods at the business premises. If payment upon collection is selected, the Customer pays the purchase price of the product in cash to the Service Provider or its authorised representative at the Service Provider's business premises. Cash payment is possible only in Hungarian forints (HUF). The Customer is entitled to collect the product after payment.
Cash on delivery: If the product ordered through the Website is delivered using a courier service, the Customer may pay the total amount of the order to the courier in cash.
6.2. Invoice
Upon or before receipt of the product (at any store, upon receipt from the courier during delivery, etc.), the Service Provider provides the Customer with a paper invoice as proof of purchase.
Customers who selected personal collection during the online order receive a printed invoice from the seller at the selected store.
6.3. Delivery
6.3.1. Orders placed on the Website are delivered by courier service to the address provided by the Customer during the online order. The courier service delivers orders from Monday to Friday between 08:00 and 17:00. If the Customer is not present at the specified address during this period, it is advisable to provide a delivery address where the Customer can certainly receive the ordered product during the delivery period.
6.3.2. If the Customer is not present at the delivery address provided during the order at the time indicated by the Service Provider and receipt of the parcel fails, the courier leaves a notice at the delivery address. Using the number shown on the notice, the Customer may provide or agree a new delivery address and time with the courier. The courier service makes one additional attempt to deliver the ordered products. The delivery fee also includes the second delivery attempt.
The courier service attempts delivery a total of two times in accordance with the online or telephone arrangement; however, if the second delivery is also unsuccessful for a reason attributable to the Customer, the parcel is returned to the Service Provider, and the Service Provider will make another attempt (third delivery) only if the Customer has paid the consideration for the order and the additional delivery cost to the Service Provider by bank transfer and the purchase price has been credited to the Service Provider's account.
6.3.3. When receiving the parcel, please verify in the presence of the courier that the packaging is undamaged. If the packaging is visibly damaged upon receipt and the damage occurred before receipt of the goods, you are not obliged to accept the product, and the Service Provider ensures its return free of charge.
Immediately after receiving the parcel, make sure of the following:
It contains the product you ordered, and the delivered product(s) correspond(s) to the order in quantity and visibly in quality.
It contains the invoice and the warranty certificate.
The total amount of the invoice corresponds to the amount stated in the confirmation.
If you notice an error, notify the customer service of SCH.A.T. Kft without delay.
6.3.4. Order the desired products only if you are able to pay their price to the courier upon receipt of the parcel.
6.4. If the product page does not provide an option to add the product to the cart, the Service Provider's partner does not undertake delivery, the Service Provider does not undertake delivery because preservation of the product's condition is impossible, or the product may be sold only in a store; in such a case, the Customer cannot place an order for that product. The Customer may purchase a non-deliverable product at the nearest SCH.A.T. Kft store.
6.5. The Service Provider performs the services ordered on the Website at the location specified in the order confirmation sent to the Customer by e-mail.
6.6. Delivery costs
6.6.1. The delivery fee does not include carrying the goods upstairs.
6.6.2. Delivery costs form part of these GTC:
6.6.3. If several orders are received from the same Customer on the same day, they are taken into account separately for the purposes of the home delivery fee. If the Customer indicates this when placing the second order and the Carrier's feedback confirms that it is possible, the Service Provider may combine the orders; however, parcels that have already been dispatched cannot subsequently be combined. The Service Provider reserves the right to change the delivery fee, with the amendment taking effect simultaneously with its publication on the Website. The amendment does not affect the purchase price of products already ordered.
6.7. Delivery deadline
6.7.1. The courier service generally delivers consignments to the address on the first or second working day after handover of the parcel. The Service Provider is unable to undertake delivery at a specified hour.
6.7.2. The delivery deadline for an order is generally 2-5 working days. If the product is procured from abroad, the delivery time may be as long as 3-4 weeks. Delivery deadlines are for information only; the actual delivery deadline is always stated in the order confirmation.
6.8. Personal collection
Based on prior notice by the Customer, the Customer may also collect the ordered products in person at the Service Provider's premises:
7100 Szekszárd, Külterület 01572/22 hrsz. Opening hours: Monday to Thursday 8:00-16:00, Friday 8:00-15:00
7. Right of withdrawal
The provisions of this Section apply exclusively to a natural person acting outside the scope of their profession, occupation or business activity who buys, orders, receives, uses or makes use of goods, and who is the addressee of commercial communications or offers relating to the goods (hereinafter: Consumer).
In the case of a contract for the sale and purchase of a product, the Consumer is entitled to withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt by the Consumer or a third party designated by the Consumer other than the carrier of:
a) the product,
b) in the case of the supply of several products, the product supplied last,
c) in the case of a product consisting of several lots or pieces, the lot or piece supplied last,
d) where the product is to be supplied regularly over a specified period, the first supply.
The Consumer is also entitled to exercise the right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
If SCH.A.T. Kft has failed to comply with this information obligation, the withdrawal period is extended by twelve months. If, within twelve months following expiry of the 14-day period, SCH.A.T. Kft provides the Consumer with the specified information, the period available for withdrawal or termination expires on the fourteenth day following communication of such information. Communication of the withdrawal or timely dispatch of the commercial product is sufficient for compliance with the withdrawal period.
The Consumer shall not have the right of withdrawal
in respect of the sale and purchase of sealed audio or video recordings and copies of computer software if the Consumer has unsealed the packaging after delivery;
in the case of a non-prefabricated product manufactured on the basis of the Consumer's instructions or at the Consumer's express request, or a product clearly personalised for the Consumer;
in respect of a sealed product which, for health protection or hygiene reasons, cannot be returned after being unsealed following delivery.
7.1. Procedure for exercising the right of withdrawal
7.1.1. If the Consumer wishes to exercise the right of withdrawal, the Consumer must submit to the Service Provider in writing a clear statement containing the intention to withdraw (for example by post, fax or letter sent electronically), using the contact details indicated at the beginning of these GTC, without having to give any reason, or, if the goods were received before expiry of the deadline, by returning them. For this purpose, the Consumer may also use the model withdrawal/termination statement attached to the order confirmation e-mail or available through the following link [model withdrawal/termination statement]. The Consumer exercises the right of withdrawal within the deadline if the withdrawal statement is sent to the Service Provider before expiry of the period specified above.
7.1.2. The burden of proving that the Consumer exercised the right of withdrawal in accordance with the provisions of Section 7 lies with the Consumer.
7.1.3. In both cases, the Service Provider immediately confirms receipt of the Consumer's withdrawal statement by e-mail.
7.1.4. In the case of withdrawal in writing, it shall be considered exercised within the deadline if the Consumer sends the relevant statement to the Service Provider within 14 calendar days (even on the fourteenth calendar day). In the case of notification by post, the date of posting is taken into account; in the case of notification by e-mail or fax, the time when the e-mail or fax was sent is taken into account by the Service Provider for calculating the deadline. The Consumer should post the letter as registered mail so that the date of dispatch can be credibly proven.
7.1.5. In the event of withdrawal, the Consumer must return the ordered product without undue delay to SCH.A.T. Kft at 7100 Szekszárd, Külterület 01572/22 hrsz., or, in the case of personal collection, to the Service Provider's premises selected by the Consumer for collection and described in Section 6.8 of these GTC, but no later than within 14 days of communicating the withdrawal statement. In the case of return by courier, the product must be returned to SCH.A.T. Kft at 7100 Szekszárd, Külterület 01572/22 hrsz.
7.1.7. The deadline shall be deemed met if, before expiry of the 14-day period, the Consumer sends or posts the product, delivers it in person at the Service Provider's premises designated by the Consumer, or hands it over to a courier ordered by the Consumer.
7.1.8. The Consumer bears the cost of returning the product to the Service Provider's address, unless the Service Provider has undertaken to bear those costs. The Service Provider cannot accept a parcel returned by the Consumer cash on delivery. Apart from the cost of returning the product, the Consumer bears no other costs in connection with withdrawal.
7.1.9. If the Consumer withdraws from the contract, the Service Provider shall refund all consideration paid by the Consumer without delay, but no later than within 14 days of receipt of the Consumer's withdrawal statement, including the cost of carriage (delivery cost), except for additional costs arising because the Consumer chose a method of carriage other than the least expensive standard method offered by the Service Provider. The Service Provider is entitled to withhold the refund until it has received the product back or the Consumer has credibly proved that it was returned, whichever occurs first. When making the refund, the Service Provider uses the same payment method as was used for the original transaction, unless the Consumer expressly consents to the use of another payment method; the Consumer shall not incur any additional costs as a result of using this method of refund.
7.1.10. The Consumer may be held liable for any depreciation of the product only if it resulted from use exceeding the use necessary to establish the nature, properties and functioning of the product.
7.1.11. In the case of a contract for the provision of services, the Consumer must reimburse the Service Provider's reasonable costs upon settlement if the Consumer exercises the right of termination after performance has begun following conclusion of the contract.
7.1.12. The Service Provider may claim compensation for depreciation resulting from use exceeding the use necessary to establish the nature, properties and functioning of the product, and for its reasonable costs if, at the Consumer's express request, performance of a contract for the provision of services began before expiry of the period and the Consumer exercises the right of termination.
8. Guarantee and warranty
8.1. Mandatory guarantee
8.1.1. With respect to the Service Provider's products, the Service Provider is subject to a guarantee obligation under the Civil Code and Government Decree 151/2003 (IX.22.), which means that during the guarantee period it is released from liability only if it proves that the defect is attributable to improper use of the product.
8.1.2. The duration of the guarantee (the guarantee period) begins upon actual performance, that is, upon delivery of the product to the Customer, or, if commissioning is carried out by the Service Provider or its authorised representative, on the date of commissioning. Products listed in the Annex to Government Decree 151/2003 (IX.22.) on mandatory guarantees for certain durable consumer goods qualify as durable consumer goods. The duration of the guarantee is:
a) two years where the selling price is at least HUF 10,000 but does not exceed HUF 250,000,
b) three years where the selling price exceeds HUF 250,000.
The material scope of the Decree applies solely to new products sold under consumer contracts concluded in the territory of Hungary and listed in the Annex to the Decree.
A defect is not covered by the guarantee if its cause arose after the product was delivered to the Customer, for example if the defect was caused by:
improper commissioning (unless commissioning was carried out by the Service Provider or its authorised representative, or improper commissioning is attributable to an error in the instructions for use/operation),
use contrary to the intended purpose or disregard of the instructions for use/operation,
improper storage, improper handling or damage,
force majeure or natural disaster.
In the event of a defect covered by the guarantee, the Customer:
a) may request repair or replacement, unless performance of the selected statutory warranty right is impossible, or unless it would result in disproportionate additional costs for the obligor compared with performance of another statutory warranty claim, taking into account the value represented by the service in faultless condition, the seriousness of the breach of contract and the harm caused to the entitled person by performance of the statutory warranty right; or
b) may request a proportionate reduction of the consideration or withdraw from the contract if the obligor has not undertaken repair or replacement, cannot fulfil that obligation within a reasonable period while taking into account the properties of the item and its intended purpose reasonably expected by the entitled person and protecting the entitled person's interests, or if the entitled person's interest in repair or replacement has ceased.
In the case of a contract between a Consumer and a business for the sale and purchase of goods qualifying as movable property, the supply of digital content or the provision of digital services, when exercising statutory warranty rights the Consumer may not repair the defect themselves at the obligor's expense and may not have it repaired by another person either.
If, due to a product defect, the Customer asserts a replacement claim within three working days of purchase (commissioning), the Service Provider is obliged to replace the product, provided that the defect prevents use for the intended purpose.
Repair or replacement must be carried out within a reasonable period, taking into account the properties of the product and the intended purpose reasonably expected by the Customer, while protecting the Customer's interests. The Service Provider must endeavour to carry out the repair or replacement within no more than fifteen days. During repair, only new parts may be installed in the product. The part of the repair period during which the Customer cannot use the product for its intended purpose is not included in the guarantee period. In the event of replacement (repair) of the product or a part of the product, the guarantee period begins again for the replaced (repaired) product (part of the product), as well as in respect of defects arising as a consequence of the repair.
8.1.3. The costs related to fulfilment of the guarantee obligation are borne by the Service Provider. The Service Provider is released from the guarantee obligation only if it proves that the cause of the defect arose after performance.
8.1.4. The Customer may not assert a statutory warranty claim and a guarantee claim, or a product warranty claim and a guarantee claim, simultaneously and in parallel in respect of the same defect. Irrespective of these limitations, the rights arising from the guarantee are available to the Consumer independently of the rights specified in Sections 8.2 and 8.3. The guarantee does not affect the enforcement of the Customer's statutory rights, in particular statutory and product warranty rights and rights to damages.
8.1.5. If a legal dispute arises between the Parties that they are unable to settle amicably, the Customer may initiate proceedings before a Conciliation Board in accordance with Section 11.2.
8.2. Statutory warranty
8.2.1. In the event of defective performance by the Service Provider, the Customer may assert a statutory warranty claim against the Service Provider. In the case of a consumer contract, the Customer may assert warranty claims within a limitation period of two years from the date of receipt in respect of product defects that already existed at the time the product was delivered. After the two-year limitation period, the Customer may no longer enforce statutory warranty rights.
8.2.2. In the case of a contract concluded with a non-consumer, the entitled person may assert warranty claims within a limitation period of one year from the date of receipt.
8.2.3. At the Customer's choice, the Customer may request repair or replacement, unless performance of the claim selected by the Customer is impossible or would involve disproportionate additional costs for the Service Provider compared with performance of another claim. If the Customer has not requested, or could not request, repair or replacement, the Customer may request a proportionate reduction of the consideration or, as a last resort, may withdraw from the contract. There is no right of withdrawal due to an insignificant defect. The Customer may switch from the selected statutory warranty right to another, but must bear the cost of switching unless it was justified or the Service Provider gave cause for it.
8.2.4. The Customer must notify the Service Provider of the defect without delay after discovering it, but no later than within two months of discovering the defect.
8.2.5. The Customer may assert the statutory warranty claim directly against the Service Provider.
8.2.6. Within six months of performance of the contract, assertion of the Customer's statutory warranty claim is subject to no condition other than notification of the defect, provided that the Customer proves that the product was purchased from the Service Provider (by presenting the invoice or a copy of the invoice). In such a case, the Service Provider is released from the warranty only if it rebuts this presumption, that is, proves that the defect in the product arose after delivery to the Customer. If the Service Provider can prove that the cause of the defect arose for a reason attributable to the Customer, it is not obliged to grant the warranty claim asserted by the Customer. After six months have elapsed from performance, the Customer is required to prove that the defect recognised by the Customer already existed at the time of performance.
8.2.8. If the Customer asserts the warranty claim in respect of a part of the product that can be separated from the product with regard to the indicated defect, the warranty claim shall not be deemed asserted in respect of the other parts of the product.
8.3. Product warranty
8.3.1. In the event of a defect in a product (movable property), a Customer qualifying as a Consumer may, at their choice, assert the statutory warranty right specified in Section 8.2 or a product warranty claim; however, statutory warranty and product warranty claims may not be asserted simultaneously and in parallel in respect of the same defect. Following successful enforcement of a product warranty claim, however, the Customer may assert a statutory warranty claim concerning the replaced product or repaired part against the manufacturer. The Customer may exercise the product warranty claim against the manufacturer or distributor of the movable item. The producer and distributor of the product qualify as manufacturers within the meaning of the Civil Code.
8.3.2. As a product warranty claim, the Customer may request only the repair or replacement of the defective product. When asserting a product warranty claim, the Customer must prove the defect in the product. A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the properties stated in the description provided by the manufacturer.
8.3.3. The Customer may assert a product warranty claim within two years of the product being placed on the market by the manufacturer; after expiry of this period, the Customer loses this right. The Customer must notify the manufacturer of the defect without delay after discovering it. A defect reported within two months of its discovery shall be deemed reported without delay. The Consumer is liable for damage resulting from delay in notification.
8.3.4. The manufacturer or distributor is released from the product warranty obligation only if it can prove that:
the product was not manufactured or placed on the market in the course of its business activity; or
the defect could not be detected at the time the product was placed on the market according to the state of science and technology; or
the product defect results from the application of legislation or a mandatory official requirement.
To be released from liability, it is sufficient for the manufacturer or distributor (Service Provider) to prove one ground.
9. Liability
9.1. The Service Provider excludes all liability for conduct displayed by users of the Website. The Customer must ensure that, when using the Website, they do not directly or indirectly infringe the rights of third parties or legislation. The Customer is fully and exclusively responsible for their own conduct. In such cases, the Service Provider fully cooperates with the competent authorities in order to detect infringements.
9.2. The pages of the service may contain connection points (links) leading to the pages of other service providers. The Service Provider assumes no liability for the privacy practices or other activities of such service providers.
9.3. The Service Provider is entitled, but not obliged, to inspect content that Customers may make available while using the Website, and, in relation to published content, the Service Provider is entitled, but not obliged, to search for indications of unlawful activity.
9.4. The Customer accepts that, due to the global nature of the Internet, when using the Website they shall also act with due regard to the provisions of the applicable national legislation. If any activity connected with use of the Website is not permitted under the law of the Customer's state, the Customer alone is responsible for such use.
9.5. The Customer must notify the Service Provider immediately if they notice objectionable content. The Service Provider is entitled to delete or modify the information immediately if, acting in good faith, it finds the notification well founded.
The Service Provider shall not be liable in any way for the matters listed below if they occur for reasons beyond its control:
Any incorrect data sent and/or received over the Internet.
Any operational failure in the Internet network that prevents the uninterrupted operation of the Online Store and purchasing.
Any failure in any receiving device or on the communication lines.
10. Copyright
The Website is protected by copyright. The whole or any part of the content displayed on the Website may be used, printed, published publicly, distributed, reproduced, stored, transferred, or otherwise used for public or commercial purposes, for a purpose or to an extent other than personal use, only with the Service Provider's prior written permission.
11. Enforcement options
11.1. Complaint handling
The Customer may submit consumer complaints relating to the product or the Service Provider's activities using the following contact details:
Customer Service:
Central address:
100 Szekszárd, Külterület 01572/22 hrsz.
Telephone customer service opening hours:
Working days: 9:00-15:00
Telephone number:
+36 30 227 4722
Contact person:
Schrenk Dávid
E-mail address:
Under the applicable legislation, the Service Provider investigates an oral complaint (made in a store) immediately and, where the nature of the complaint permits, remedies it as necessary. If immediate investigation of the complaint is not possible, or if the Customer does not agree with the handling of the complaint, the Service Provider shall immediately draw up a record of the complaint and its position concerning it and shall provide one copy thereof
to the Customer on the spot in the case of an oral complaint made in person,
in the case of an oral complaint made by telephone, to the Customer no later than at the same time as the substantive reply specified in the section concerning written complaints, and thereafter proceeds in accordance with the provisions applicable to written complaints.
The Service Provider must investigate and provide a substantive response to a written complaint within thirty days of receipt and must ensure delivery of the response to the Customer. If the Service Provider rejects the complaint, it must give reasons for its position in the substantive response concerning the rejection. The Service Provider must retain the record drawn up concerning the complaint and a copy of the response for five years.
11.2. Other enforcement options
The following enforcement options are available to the Customer if a consumer dispute that may exist between the Service Provider and the Customer is not settled during negotiations with the Service Provider:
Entry in the customer complaints book. The customer complaints book is available in each of the Service Provider's stores. The Service Provider responds in writing to entries made therein within 30 days.
Submitting a complaint to the Consumer Protection Authorities. If the Customer detects an infringement of consumer rights, the Customer is entitled to submit a complaint to the Consumer Protection Authority competent according to the Customer's place of residence. After examining the complaint, the authority decides whether to conduct consumer protection proceedings.
Conciliation Board: For the out-of-court, amicable settlement of a consumer dispute relating to the quality and safety of products, the application of product liability rules, and the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation board competent according to their place of residence or stay, or may apply to the conciliation board operating alongside the competent professional chamber according to the Service Provider's registered office. For the purposes of applying the rules concerning the Conciliation Board, a civil organisation, church, condominium, housing cooperative, micro-enterprise, small enterprise and medium-sized enterprise within the meaning of a separate Act shall also qualify as a Consumer if it buys, orders, receives, uses or makes use of goods or is the addressee of commercial communications or an offer relating to the goods.
In the event of a dispute relating to an online sales contract, the Customer may also enforce their rights electronically by submitting an electronic complaint through the online platform. To do so, the Consumer need only register on the online platform available through the following link (link to the Online Dispute Resolution platform), complete an application in full and submit it electronically to the Conciliation Board through the platform. This allows Consumers to enforce their rights easily despite the distances involved.
In Hungary, the Budapest Conciliation Board (BBT) is entitled to act in cross-border disputes between a Consumer and a trader relating to online sales or service contracts.
Contact details of the Budapest Conciliation Board:
Address:
1016 Budapest, Krisztina kdt. 99. III. em. 310.
Mailing address:
1253 Budapest, Pf.:10.
E-mail address:
Central telephone number:
+36 1 488 2131
Fax:
+36 1 488 2186
Court proceedings. The Customer is entitled to enforce a claim arising from a consumer dispute before a court in civil proceedings in accordance with Act V of 2013 on the Civil Code and the provisions of Act III of 1952 on Civil Procedure.
12. Miscellaneous provisions
12.1. The provisions of these GTC, including the terms relating to orders, and the prices displayed on the Website are valid solely and exclusively for purchases made through www.schat.hu and orders placed over the Internet.
12.2. The Service Provider is entitled to amend the terms of these GTC unilaterally at any time; however, this does not apply to contracts already concluded.
12.3. Use of the Online Store does not involve risk and its level of security is adequate; however, we recommend that you take the following precautions: install security updates for the operating system and use antivirus and spyware protection software with an up-to-date database. Purchasing on the Website presupposes the Customer's knowledge of the technical and technological limitations of the Internet and acceptance of the possibility of errors inherent in the technology.
Effective date of these General Terms and Conditions: 23 July 2026.
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